Last updated: November 4, 2026
This Refund and Return Policy applies to orders placed in the ROSEANNA SALDANA online store (roseanldana.shop/), operated by ROSEANNA SALDANA, 695 W 13th St, San Bernardino, CA 92405, USA.
Summary
- 30 days from delivery to start a return.
- Packs must be unused, with the tags attached.
- A free return label on the first return of an order; later returns are sent at your cost.
- Refunds go back to the original payment method within 5 business days of the return arriving.
- Exchanges are handled as a re-order, so you are not waiting on a manual swap.
What can be returned
Packs bought directly from the store, returned within 30 days of delivery, unused and with the tags attached. Load it at home and walk around the block — that is what the 30 days are for — but do not take it on a trip.
What cannot be returned
- Packs that have been used, rained on or taken on a trip.
- Damage caused by an airline, by overloading, or by a washing machine.
- Items marked final sale at the time of purchase.
- Gift cards.
How to start a return
- Email admin@roseanldana.shop with your order number, the item and the reason.
- We reply within one business day with a return label and instructions.
- Fold the pack flat, put it back in the dust bag and box, and attach the label.
- We inspect the parcel, then refund the product price to the original payment method within 5 business days.
Return address: 695 W 13th St, San Bernardino, CA 92405, USA. Please do not send a parcel before we have sent the label.
Exchanges
Need another option? Place a new order and return the original — it is faster than a manual exchange and holds what you want while the return is in transit. The free label applies to the first return of the original order.
Faulty, damaged or worn out
If a zip, strap or seam fails in the first two years, email us a photo and we repair it or replace it — postage on us for the first year. Damage caused by an airline, by overloading or by a washing machine is not a fault, but tell us anyway and we will quote a repair.
Late parcels
If tracking has not moved for 5 business days, contact us and we will chase the carrier. If a parcel is confirmed lost, we reship or refund — you do not need to file the claim yourself.
Contact
Email admin@roseanldana.shop or call +1 (240) 836-5767, Monday–Friday, 9am–5pm Pacific Time.